Fare pricing policy

Formula-based fare calculation

The website calculates the complete ride fare using the current formula. The amount and estimated range are kept for dispatch; they are not shown on the booking form, thank-you page, or booking emails. Distance bands select a multiplier, not a fixed price range. The internal range is created from 95% to 105% of the complete calculated ride fare, rounded outward to $1 increments below a $50 exact fare and $5 increments from $50 upward. The exact calculated fare always remains inside the range. Ask dispatch about the fare before travel.

If online card payment becomes available, the server will recalculate the route and pricing rules and disclose the exact ride fare, surcharge, and amount to be authorized before payment. A booking request remains subject to dispatch acceptance and driver availability.

How the website fare is calculated

The website preserves this calculation order: route/distance formula and pricing-mode branch; vehicle pricing; passenger and extras adjustments; exactly one distance-band multiplier; applicable minimum fare; night pricing; then airport pickup toll and other final additions.

Routes below 12,000 metres use the under-12 multiplier. Routes from exactly 12,000 through 20,000 metres receive no distance adjustment. Routes from 20,001 to 35,000 metres use the over-20 multiplier; 35,001 to 60,000 metres use the over-35 multiplier; and routes above 60,000 metres use the over-60 multiplier. These multipliers never stack.

It then enforces one applicable minimum. Current defaults are $45 for a recognised Sydney Airport pickup, $40 for a recognised Sydney Airport destination, and $38 for other bookings. Dispatch can update these settings. If both endpoints are recognised airport locations, the airport-pickup minimum applies.

Night percentage increase

When night pricing is enabled, the active percentage is added once after the applicable minimum fare has been enforced. It applies to standard and airport bookings, including multi-stop bookings, and is never added once per stop.

The active percentage and hours are set by dispatch and are not displayed on the booking form. Times use Australia/Sydney and account for daylight-saving changes. The start time is included and the end time is excluded. For scheduled bookings, the selected Sydney pickup time is used; for immediate bookings, the current Sydney time is used.

Asking about the fare

The booking form, thank-you page, and booking emails do not show a fare amount or estimate. Ask dispatch about the fare before travel. If online card payment becomes available, its payment review will separately show the estimated ride-fare range, any online card surcharge, and the exact amount to be authorized. Route distance is carried in integer metres through pricing and the booking snapshot.

Included items and possible additional charges

The internal fare calculation reflects the submitted route and applicable booking inputs such as a selected baby seat and eligible extra-passenger adjustments.

Unless expressly itemised in the website calculation, road tolls, airport or parking access charges, waiting time, cleaning or soiling charges, and costs caused by a customer-requested route, pickup, destination, timing, vehicle, passenger, or service change are not represented as included. A driver or operator may apply a lawful separately disclosed charge for these items. Ask dispatch before travel if you need clarification.

Pre-calculated and metered fare estimates

When you send a booking request, the website calculates pricing internally so the server can validate the current route and options. No calculated fare or surcharge is displayed on the booking form, thank-you page, or booking emails. Ask dispatch about the fare before travel.

If online card payment becomes available, the Stripe checkout amount will be the website payment settlement amount for the submitted inputs. Later changes require an explicit cancellation and new authorization or an explicit post-capture adjustment.

Stored bookings and later setting changes

Each saved booking stores the fare total and an auditable pricing snapshot, including the applied distance band and multiplier, applicable minimum, airport classification, night percentage and hours, and pricing time. A later admin change to general fare settings does not silently change a saved booking. If pricing-related trip details are changed, dispatch must provide any revised fare before proceeding.

Questions or fare disputes

Contact Silver Airport Taxi at book@silverairporttaxi.com.au or 1300 631 220 with your booking reference. Driver conduct or overcharging concerns can also be reported through the Driver behaviour report page. Refund and cancellation rules are available on their dedicated policy pages.