Terms and conditions

Business details

These terms apply to bookings and website use for Silver Airport Taxi, Point to Point Transport (NSW) Licensed Booking Service Provider, NSW, Australia. Contact us at book@silverairporttaxi.com.au or 1300631220.

Bookings

The thank-you page appears immediately when you send a valid online form. The request is still being sent in the background. If sending fails, the page reloads with an error and an option to try again. A request is recorded only after the server saves it, and a ride is not guaranteed until dispatch reviews and accepts it. We may contact you to confirm pickup, destination, timing, passenger, vehicle, payment, and driver instruction details.

The public booking form requires a valid email address and phone number. You are responsible for entering accurate pickup, destination, contact, passenger, and timing details. Incorrect details may delay or prevent the service.

Fares and payment

The public booking form, thank-you page, and booking emails do not show a fare amount or estimate. The website still calculates and stores pricing for dispatch. Ask dispatch about the fare before travel. If online card payment becomes available, its payment review will disclose the estimated range, any online card surcharge, and the exact amount to be authorized before payment.

Default minimum fares are $38 for a standard booking, $45 for a recognised airport pickup, and $40 for a recognised airport drop-off. The active values are controlled by dispatch fare settings. After the applicable minimum is enforced, a configurable night percentage applies once when the pickup time falls in the configured Australia/Sydney night-pricing window. The percentage and hours are not displayed on the booking form. Airport-to-airport trips use the airport-pickup minimum. Multi-stop bookings receive the night adjustment only once.

The calculation also reflects total route distance, pricing mode, vehicle/service, eligible extra passengers, baby seat, and at most one distance adjustment: the under-12 multiplier below 12,000 metres, no adjustment from 12,000 through 20,000 metres, the over-20 multiplier through 35,000 metres, the over-35 multiplier through 60,000 metres, or the over-60 multiplier above 60,000 metres. Distance selects a multiplier only and never a fixed displayed price.

When enabled, eligible website-processed Stripe card and card-backed wallet payments include a separately disclosed website online-payment surcharge. Its configured percentage is shown before payment, cannot exceed the current 5% inclusive-of-GST NSW cap, and is rounded to the nearest cent. No website online-payment surcharge is added to Pay to driver, Card (pay to driver), or Cabcharge/TTSS.

The exact amount accepted in Stripe settles the submitted pickup, stops, destination, time, vehicle, passengers, extras, and payment method. It is not silently repriced later. A customer-requested pricing change requires cancellation or release and a fresh disclosed authorization, or an explicit post-capture refund or payment adjustment. Separately disclosed lawful driver or operator charges may still apply where described in the Fare pricing policy.

Customer cancellation

To request a change or cancellation, call 1300 631 220 or email book@silverairporttaxi.com.au as early as possible. For an urgent change, please call. Dispatch will review the request and tell you what can be changed.

We do not charge a website cancellation fee in the current booking flow. Driver or operator terms may apply for late cancellations or no-shows. If a website card authorization applies and has not been captured, we will request its release or cancellation through Stripe. The time it takes for a released authorization to disappear from your card or bank account depends on your card issuer or bank.

Dispatch cancellation and service availability

Dispatch may reject or cancel a booking if the booking cannot be fulfilled, details are incomplete, the requested service is unavailable, payment cannot be authorized where required, or there are safety or operational concerns.

Availability may be affected by demand, traffic, weather, airport conditions, driver availability, vehicle availability, and events outside our reasonable control.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Google Maps

This website includes Google Maps features and content. Use of Google Maps features and content is subject to the then-current Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy. Map, route, distance, and time information may differ from actual road, traffic, pickup, and trip conditions.

Website information

We try to keep website information accurate and useful, but errors can occur. Contact us if you notice incorrect booking, contact, pricing, or service information.

These practical terms are provided for website and booking clarity and are not formal legal advice.