Refund policy

Refund policy

The current public booking form does not take online card payments. If a website card authorization applies to a booking and has not been captured, we request release or cancellation through Stripe. Your card issuer or bank controls how quickly the pending authorization disappears.

A full captured-payment refund returns the remaining ride-fare payment and its remaining website online-payment surcharge. A partial ride-fare adjustment includes the corresponding surcharge reduction, calculated cumulatively to avoid rounding drift. Pay to driver, Card (pay to driver), and Cabcharge/TTSS payments are settled with the driver or operator, so their refund or adjustment is handled with them. Manual Stripe refunds whose ride-fare and surcharge allocation cannot be verified are flagged for reconciliation.

How to request a refund

Email book@silverairporttaxi.com.au or call 1300 631 220 with your booking reference, the trip date, and a short description. We review valid website refund requests and respond by email.